FAQs

1. How can I place an order?

Placing an order is simple. Browse our collections, select your desired items, choose your size and color, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select other payment methods depending on your location.

3. Do you offer international shipping?

Yes, JADW CRUZ ships worldwide. Shipping fees and delivery times vary depending on your location. You can find more information on our Shipping Policy page.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

5. What is your return policy?

We offer a 30-day return policy on most items. Products must be unworn, unwashed, and in their original condition with tags attached. Visit our Returns & Exchanges page for detailed instructions.

6. How can I contact customer service?

Our customer service team is here to help. You can contact us via email at whc@jadwcruz.com or through the contact form on our website. We aim to respond within 1-3 days.

7. How do I know what size to order?

We provide a detailed size guide for each product. You can find the size guide link on the product page. If you need further assistance, our customer service team is happy to help by email.

8. Are the products on Jadw Cruz authentic?

Absolutely. We guarantee that all products sold on JADW CRUZ are 100% authentic and sourced directly from reputable designers and manufacturers.

9. Can I change or cancel my order after it has been placed?

We process orders quickly to ensure timely delivery. It is not possible to change or cancel your order when it is already in the production or shipped.

10. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and are delivered via email.

11. How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive promotions, and special events. Follow us on social media for the latest news and trends.